About Tim Nordic OY
The company is based in Jorvas, Finland. The company's postal address is Hirsalantie 11, 02420 Jorvas.
If you wish to get in touch with us, send an email to [email protected] with your case and your contact details and we will hear from you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all the information about products, price, billing and delivery address.
If there is an error in the order confirmation, you must immediately contact us via e-mail to [email protected]
Delivery
Our normal delivery times vary depending on the nature of the assignment. Should delivery delays occur (without our notifying you of a longer delivery time), please contact us at the email address: [email protected]
Prices
All prices in the store are stated in EUR and all prices are exclusive of VAT.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Claims and complaints
Should the product or service still be patchy, damaged or mis-shipped when it arrives, we undertake to correct the error-free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected], where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the advertised product or service under applicable law. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not faulty or the fault is beyond our control.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product. We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labour conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
By shopping at Tim-Nordic, you accept our data protection policy and our processing of your data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Optento Media is responsible for the processing of personal data that you have provided to us as a customer. Your data is processed by us to be able to handle your order and in the instances when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data under the General Data Protection Regulation (GDPR).
What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
What data do we store?
To handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example, to fulfil the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
Legal Basis
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
What information is shared and for what purpose?
Payment provider
When making purchases, information is shared with our payment provider and accounting system. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Direct or Svea.
Shipping company
To deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
Newsletter and CRM system
We store information about our contacts in our CRM system which is used to share first name, last name, company, phone number and email address with our suppliers.
The Right of Access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
Responsible for data protection
Tim-Nordic OYis responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
How we protect your data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted under applicable law.
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